SHIPPING POLICY
All items will be shipped via Canada Post with Regular Parcel service with tracking number - orders will be processed within 3-5 business days. You will receive an email notification when your order is shipped out.
We ship to Canada, the United States, Europe and to most countries of the world.
Please note; you may be charged for local import duties and customs charges on the arrival of the goods in your country, this is out of our control.
We offer a Fixed Rate Shipping as follows*:
Quebec & Ontario: $ 25. Canada: $ 25.
*See below for shipping details and exclusions:
Items shipping to some remote postal codes are not eligible for Fixed Rate Shipping. To determine if the destination for your order is in a Remote Postal Code, please see our Complete list of Remote Postal Codes.
Otherwise, shipping costs are calculated by weight.
In the event where the package is returned due to an address error - we will refund the cost of the ITEM only; Postal fees wont be refunded.
If you order from Canada, federal and provincial taxes will be added after you have given your shipping address. If you order from outside of Canada, there will be no added taxes. Please, note that for international shipping, it is possible that you have to pay customs fees.
All prices are in Canadian dollars.
RETURN & EXCHANGE POLICY
We don't accept returns, exchanges, or cancellations.
But please contact us if you have any problems with your order.
For any reason you are not satisfied with your completed order, please contact us so we can resolve the issue.
Our main goal is to ensure that all of our customers are always satisfied.
Each Besedina Ceramics Piece is Handcrafted With Love and this gives each Porcelain piece character and makes it unique!